Welcome to Thalya.store – a trusted global platform for buyers and sellers. This Seller Policy outlines the terms and conditions that govern the relationship between Thalya.store and third-party sellers. By registering as a seller, you agree to comply with this policy and all applicable laws.

1. Seller Eligibility

To become a seller on Thalya.store, you must:

• Be at least 18 years old or a registered business entity.

• Provide accurate business information, tax ID (if applicable), and valid contact details.

• Agree to and comply with our terms, including product quality and delivery standards.

2. Product Listings

• Sellers may only list products that are legally allowed and not restricted by our platform.

• All product listings must be accurate, complete, and not misleading.

• Product images must be clear and represent the actual item.

• Sellers are responsible for categorizing products correctly.

3. Prohibited Products

The following items are not allowed on Thalya.store:

• Illegal or counterfeit products

• Hazardous materials or unsafe goods

• Stolen items or replicas that infringe trademarks

• Adult content or restricted drugs

A full list is available in our Prohibited Products Policy.

4. Pricing & Inventory

• Sellers are responsible for setting their own prices.

• Prices must be fair and not misleading (e.g., false discounts).

• Inventory levels must be accurate to avoid overselling.

5. Order Fulfillment

• Sellers must ship orders within the timeframe stated in the listing.

• Tracking information must be provided once shipped.

• Products must be packaged securely and professionally.

6. Returns & Refunds

• Sellers are required to accept returns if the product is:

  • Defective

  • Not as described

  • Damaged in transit

• Sellers must process refunds promptly as per our Return & Refund Policy.

7. Customer Service

• Sellers must respond to buyer inquiries within 24-48 hours.

• Maintain professional communication at all times.

• Disputes must be resolved fairly and quickly.

8. Fees & Commission

• Thalya.store may charge a commission on each successful sale (percentage depends on category).

• Additional services (ads, featured products) may incur extra fees.

• All applicable fees will be disclosed in the seller dashboard.

9. Performance Standards

Sellers must maintain:

• High product quality

• Accurate shipping times

• Low cancellation and return rates

• Good customer reviews

Failure to meet these standards may result in warnings, penalties, or suspension.

10. Intellectual Property

• Sellers must only sell products they have the right to sell.

• Copyright/trademark infringement will result in removal and possible legal action.

11. Termination & Suspension

Thalya.store reserves the right to suspend or terminate seller accounts that:

• Violate our policies

• Engage in fraudulent or illegal activities

• Receive repeated complaints

12. Modifications

We may update this policy from time to time. Sellers will be notified of major changes and are responsible for reviewing updates regularly.

Need Help?

If you have questions about this policy, contact us at:
seller.support@thalya.store
+91 9493181375